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Friday, January 9th, 2009

    Time Event
    10:39p
    Anybody need PC help?

    Symantec Employee Travis_wilkins writes...

    It seems like having a computer equates to having PC problems.  We've all been there.  You are sitting at your desk and your computer's speed is crawling while you are trying to get something done.  Very frustrating.  It's not clear what the problem is exactly, but it is clear that your computer isn't running as fast as it use to.  You think maybe it's all of the music and photos you've downloaded?  Or maybe it's just the fact that your computer is a couple of years old? 

    It's time to put an end to slow computers and PC frustrations.  There's a free new application from NortonLive that will quickly scan your computer and provide a custom report that indicates your PC's performance, security and overall operation.  In addition to your custom report you'll get tips and recommendations to get your computer running like new.  Find out what's causing your slow PC with NortonLive's free PC Checkup five-star rating system http://www.nortonlive.net/freepccheckup/

    If you want to skip the free checkup and just have your computer fixed  by an expert that can be done quickly and easily too.  There is no reason to have your old PC running slow any more.  An expert can give your computer a 10-point PC Tune-up and have it running like new in no time. Our NortonLive PC help services are like a car tune-up except you don't have to take your PC anywhere -- we fix it via the Internet.  NortonLive is the easiest way to fix and extend the life of your PC.  And now through January 4, 2009, you can get a PC Tune-up for $39.99 - a 40% savings (offer is available in the United States and Canada only.) Just visit http://www.nortonlive.net/

    To learn more about NortonLive services take our tour http://www.symantec.com/content/en/us/home_homeoffice/media/microsites/services/index.html

    10:52p
    A "How-To" on Manually Updating the Norton Recovery Tool

    PieterV Symantec Employee Pieter Viljoen (PieterV) writes...

    If you've recently purchased one of the 2009 Norton products, you may have noticed that this year, it came with something new - the Norton Recovery Tool.

    To avoid confusion between the Norton Removal Tool (NRT) and the Norton Recovery Tool, I will instead refer to the solution as the Norton Recovery Disc (NRD).

    For many of our users, this tool will never play a part in their security software experience, but for those who need it, it can be a life saver.

    So what is the Norton Recovery Disc, and when would you ever need to use it?

    The NRD is a bootable CD that can run scans and remove threats from outside of your Windows operating system. Sometimes systems become so infected with malware that they can't start up to a point where installing security software is even possible. The NRD is essential when a system is heavily infected and the installation of the Norton security product fails.

    I recently wrote an in-depth guide on how users can manually update the NRD with drivers and updated definitions. This should come in handy when your network card or storage drivers are not supported by the default NRD image, or you want to scan with the latest definitions without downloading them every time.

    You can download the guide from here.

    And the accompanying script from here.

    Has the Norton Recovery Disk helped you? I'd be interested in hearing your stories so please leave a comment in the section below.

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